PartsWEB, one of the Japan's largest specialists in used auto parts for imported cars to Japan, has 10 stores nationwide. We sell and ship high-quality used car parts for European cars and American cars, (e.g.MERCEDES-BENZ, BMW, VW, AUDI, PORSCHE, GM, Ford and Chrysler, etc.) all over the world. Additionally, we supply new parts, buy used/damaged vehicles in Japan nationwide. At the Neyagawa store, Osaka, We offer scratch repair,auto body painting, car inspection and maintenance.

The price of any product largely depends on the product’s status. When you make an inquiry on our inventory, please be sure to ask about the product status as well. The price and product status are the ones given at the time of the estimate, therefore, please note that the product may become sold out by the time you place an order.

We provide an early-stage defect guarantee. Although an operation check is conducted prior to sale, if you kind the product is broken please contact us within seven days (one month for engines and gear boxes) of the product’s arrival date or the delivery date (delivery by hand). Furthermore, please note that in such cases the parts replacement cost and other related expenses will be the customer’s responsibility. If products are improperly installed or are misused, they may become damaged. Please ensure that products are installed by us or another reliable body shop.

The following payment methods are available:

Once the money transfer has been confirmed, the product(s) will be shipped to you.
Our bank account number will be provided to you upon your purchase of the product(s). Please be advised that the bank handling fee will be the customer’s responsibility.
* Your order will be canceled if no money transfer is made within three days after your order placement.

Payment can be made via PayPal. Depending on product, a handling fee may be applied.

Please pay cash to the delivery person upon your receipt of the product(s).
The COD fee ranging from 315 yen to 630 yen (including tax) is required separately, in addition to the shipping fee.
* The price may vary slightly, depending upon the product size, as we may use a different shipping company.? More details will be provided at estimation.

Total Payment Amount (Including tax and shipping fee) Under 10,000 yen Under 30,000 yen 30,000 yen or greater COD Fee 315 yen 420 yen 630 yen

Used parts are shipped directly from the store that has them in its inventory.
Shipping operations are made from Monday to Saturday only. No shipping is made on Sundays, the Japanese holidays, New Year’s Eve and New Year’s Day.??
Products will be shipped only after your payment is confirmed. if no money transfer is made within three days after your placement of the order your order will be canceled.

In addition to the purchase-price(s), a shipping fee, packaging fee (for international shipping*1) and bank transfer fee (*2) will be charged.
(*1) Because special packaging is required for international shipping, the packaging fee is charged.
(*2) Click here for bank transfer fee.

Please make inquiries by fax (24 hours) or the HP order form (24 hours).

Even if the product(s) should be defective, the expenses incurred, including the cost of labor for installation and/or replacement, peripheral parts cost and wrecker cost, are not corered by the guarantee.

Please make a claim to the shipping company by the next day of the product arrival. After this period has passed, the guarantee may not be applied.?

Please contact us within seven days after the product’s arrival date (the product arrival day is included in these seven days).??
* If the incorrect order has been made by the customer, the product(s) cannot be returned.

Please refer to the above section describing the guarantee.